Next Tier Concepts, Inc.

Customer Service Representative

Job ID
# of Openings


NT Concepts is seeking Customer Service Representative to provide information in response to services and/or customer inquiries. The Customer Service Representative will be in a position of trust, a role that requires integrity, confidentiality, intensity, commitment and pride in National Security.


Duties and Responsibilities to include:

  • Accesses data through the IES to retrieve and/or record information relating to an individual’s background investigation.   
  • Receive, comprehends, provides and responds to routine informational inquiries and service requests through the use of various communication technologies, including but not limited to telephones, emails, facsimiles, postal mail and the internet.   
  • Responsible for responding to escalated and more complex inquiries on a broader scope of topics.   
  • Tasks may require simple adaptation and interpretation of provided reference materials such as internal process guidelines and contractual requirements.   
  • Prepare and return background investigations that do not meet the requirements of federal guidelines to the requesting agency. 
  • Determines if information provided by agencies is acceptable using judgement based on federal guidelines provided and resource guides.   
  • Modification of subject record, case papers and case status when applicable.
  • Screening and scheduling of eQip investigations when necessary
  • All other duties as assigned.


Minimum Qualifications/Requirements:

  • A minimum of one – three (1-3) years of reviewing and scheduling background investigations.  
  • 12-18 months of agency correspondence experience is preferred but not required.   
  • Advanced experience using Microsoft Outlook and professional written communication is preferred but not required
  • Work is typically performed in an office setting with 25%-30% local and multi-state travel.
  • Regularly required to sit, stand, walk, reach, bend and move about the office and remote facilities.
  • Travel to customer and other sites required.



  • High school diploma or equivalent.

 Company Information:


Founded in 1998, NT Concepts is a woman-owned technology solutions company focused on data analytics, software engineering, investigative services, and geospatial information systems. We provide a broad range of Federal Civilian, DoD, and Intelligence Community customers with solutions for enterprise, cloud-based, and mobile environments.


NT Concepts is committed to hiring and retaining a diverse workforce. We are proud to be an Equal

Opportunity/Affirmative Action Employer (M/F/D/V), making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.


All resumes are held in confidence. No recruiters or agencies without a previously signed contract. No faxes please. Only candidates whose profiles closely match requirements will be contacted during this search.


NT Concepts participates in E-Verify.    If you need a reasonable accommodation for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis.



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