Next Tier Concepts, Inc.

  • Solutions Architect and SME - Enterprise IT (EIT) and IT Service Management (ITSM)

    Job ID
    Job Post Information* : External Company URL
  • Overview

    NT Concepts is seeking a solutions architect and subject matter expert (SME) in large-scale Department of Defense and Federal Civilian Enterprise IT (EIT) and IT Service Management (ITSM). As a solutions architect, you will develop technical solutions to address customers' EIT and ITSM needs.


    • Serves as a Subject Matter Expert (SME) in large-scale enterprise IT Service Management (ITSM) and enterprise IT solutioning.
    • Develops technical solutions, basis of estimate, and Enterprise IT architecture to address customers’ large-scale Enterprise IT challenges.
    • Assists business development teams, including engaging with potential customers, to determine critical pain-points and discuss innovative ITSM and Enterprise IT solutions.
    • Assists management in researching existing business environment including trends, best practices and company preferred architectural frameworks and alliances to ensure that company services match business trends.
    • Develops technical and ITSM solutions that meet or exceed customer requirements while minimizing risk during execution.
    • Assists and supports client activities to eliminate gaps or inconsistencies in the initial solution, architectural design, deliverables, benefits and messaging.
    • Interfaces and participates in business development discussions across cross-functional teams and interfaces with internal and external stakeholders to ensure consistency in solution development and implementation.


    Minimum Qualifications:

    • Bachelor's degree in computer science, information technology, or a similar technical field
    • SECRET or high security clearance.
    • Ten or more years experience of ITSM/Enterprise IT solution development and delivery management, with a minimum of five years of experience supporting the Department of Defense
    • Demonstrated experience in the following technical and ITSM areas:
      • IT Program Management experience 
      • DoD Information Assurance (IA) and Cyber Security
      • Systems Engineering
      • Cloud Migrations (DoD or Federal Civilian)
      • Systems Administration and IT Infrastructure Management
      • Helpdesk Management
      • Configuration Management
      • Other ITSM areas such as VTC/SVTC/AV and Secure Teleconferencing Support
      • Continuint of Operations Planning
      • Large-scale Network Operations and Sustainment
      • LifeCycle Management
    • ITIL Foundations or higher certification
    • Excellent communications skills and the ability to engage with senior management, potential customers, and engineers to develop and sell solutions.

    Preferred Qualifications:

    • Masters degree in computer science, information technology, or other related technical field
    • TS/SCI Clearance
    • 10 or more years experience of ITSM/Enterprise IT solution development and delivery for the Departement of Defense
    • Experience supporting DISA




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